The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty.

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Product sold without warranty: Warranty withdrawn refurbished product: Verify that the mechanical links between the bar and the actuator assembly are secure and fb5500 catching or binding on any other printer components. We are unable to determine your warranty status for the product and serial number provided. Any warranty support needed would be completed by the reseller that sold the product. Clean any cured ink bf500 from the belt.

Troubleshooting “The alignment bar hit something while moving” message on HP Scitex FB and FB printers To troubleshoot The alignment bar hit something while moving message, complete the following steps:.

HP Scitex FB500 Industrial Printer Troubleshooting

By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. As the alignment bar moves downward, it reaches a build-up of ink and cannot move any farther.


Any electrical cabling is not visible in this view. Ensure that the encoder strip 4 in Figure 3 is properly positioned in cb500 holder. If The alignment bar hit something message continues to appear on the control fv500 after cleaning and troubleshooting the printer, then the alignment bar may require recalibration.

If you are unable to correct any issues, or if you have questions, please contact an authorized HP reseller or the regional HP Customer Care Center for further assistance. Asia Pacific and Oceania.

HP Scitex FB Industrial Printer Troubleshooting | HP® Customer Support

The serial number provided does not match the previously selected product. Asia Pacific and Oceania.

This product was sold by a third party. The Virtual Agent is currently unavailable. One or more of the values entered is not permitted.

In the following figures, only the service end of the printer is illustrated. Europe, Middle East, Africa.

Second view of service-end cb500 assembly for the alignment bar. This product was sold by a reseller. Please try again shortly. Advance the belt so that any cured ink is no longer in the alignment bar path. Javascript is disabled in this browser.


Modify your browser’s settings to allow Javascript to execute. The Virtual Agent is currently unavailable. Clear the alignment bar path of any foreign fb00, such as a piece of media. Remove the user and service endcaps to access the lift motors and encoder strips. This process can take several minutes depending on the number of warranties being checked.

If there is nothing obvious blocking the path, the message may appear for one of these reasons:. Please return to the product information page and verify the numbers provided or ph again later. Please enter a Product Number to complete the request.